Return Policy
Request a return for eligible items within 7 days of delivery. This deadline applies to submitting your request, not to when the return reaches us. Approved returns include free pickup; no return shipping fee is charged.
Eligible for Return
- ✓Eligible unused items in original, unopened packaging, with the original invoice or receipt and no customer-caused damage
- ✓Wrong product delivered
- ✓Product damaged during transit
- ✓Expired product received
- ✓Missing items in your order
- ✓Product not as described
Not Eligible for Return
- ×Prescription medicines are not eligible for change-of-mind returns; wrong, damaged, expired, missing or not-as-described supply is reviewed under the issue-reporting process
- ×Opened or partially used products
- ×Items without original tags and packaging
- ×Products marked as "Non-Returnable" on the product page
- ×Free gifts or promotional items
- ×Change-of-mind return requests submitted more than 7 days after delivery; report product or delivery issues promptly under the issue-reporting process
Report wrong, transit-damaged, expired or not-as-described products, or missing items, within 7 days of delivery. The unopened, unused and original-packaging conditions do not prevent us from reviewing these issues, including for prescription medicines or products marked Non-Returnable. Contact us with your order ID and details so we can resolve the issue.
How to Initiate a Return
- 1Submit a return request via WhatsApp, email, or the My Orders page
- 2We aim to acknowledge and begin reviewing your request within 24 hours. Assessment and approval may take longer if photos, documents or inspection are needed
- 3If approved, we'll arrange a free pickup from your address
- 4For approved returns, we initiate the refund within 5-7 business days after the returned item is received and inspected. For approved missing-item claims or cases where no return is required, this period starts after approval
- 5Refunds are initiated to the original payment method; COD refunds are made by bank transfer using verified bank details. Your bank or payment provider may take additional time to credit the refund
Refund Process
For approved returns, we initiate the refund within 5-7 business days after the returned item is received and inspected. For approved missing-item claims or cases where no return is required, this period starts after approval. Refunds are initiated to the original payment method; COD refunds are made by bank transfer using verified bank details. Your bank or payment provider may take additional time to credit the refund. You will receive confirmation once the refund is initiated.