Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, here's how returns work:
Eligible for Return
- ✓Wrong product delivered
- ✓Product damaged during transit
- ✓Expired product received
- ✓Missing items in your order
- ✓Product not as described
Not Eligible for Return
- ×Prescription medicines (unless wrong/damaged)
- ×Opened or used products
- ×Products without original packaging
- ×Returns requested after 7 days of delivery
How to Initiate a Return
- 1Contact us via WhatsApp or email within 7 days of delivery
- 2Share your order ID and reason for return
- 3Our team will verify and arrange a pickup
- 4Refund will be processed within 5-7 business days
Refund Process
Refunds are processed to the original payment method. For COD orders, refunds are made via bank transfer. You'll receive a confirmation once the refund is initiated.