Return Policy

1. Return Window

Request a return for eligible items within 7 days of delivery. This deadline applies to submitting your request, not to when the return reaches us. Approved returns include free pickup; no return shipping fee is charged.

2. Conditions for Return

To be eligible for a return, the item must be:

• In its original, unopened packaging
• Unused and in the same condition as received
• Accompanied by the original invoice/receipt
• Free from any damage caused by the customer

Report wrong, transit-damaged, expired or not-as-described products, or missing items, within 7 days of delivery. The unopened, unused and original-packaging conditions do not prevent us from reviewing these issues, including for prescription medicines or products marked Non-Returnable. Contact us with your order ID and details so we can resolve the issue.

3. Non-Returnable Items

• Prescription medicines are not eligible for change-of-mind returns; wrong, damaged, expired, missing or not-as-described supply is reviewed under the issue-reporting process
• Opened or partially used products
• Items without original tags and packaging
• Products marked as "Non-Returnable" on the product page
• Free gifts or promotional items

4. Refund Process

1. Submit a return request via WhatsApp, email, or the My Orders page
2. We aim to acknowledge and begin reviewing your request within 24 hours. Assessment and approval may take longer if photos, documents or inspection are needed
3. If approved, we'll arrange a free pickup from your address
4. For approved returns, we initiate the refund within 5-7 business days after the returned item is received and inspected. For approved missing-item claims or cases where no return is required, this period starts after approval
5. Refunds are initiated to the original payment method; COD refunds are made by bank transfer using verified bank details. Your bank or payment provider may take additional time to credit the refund

5. Exchange Policy

We currently offer exchanges for damaged or wrong products only. If you need a different product, please initiate a return and place a new order.

6. Contact for Returns

To initiate a return, contact us at kknutrivet@gmail.com or WhatsApp us at +91 78469 32453 with your order ID and reason for return.