Frequently Asked Questions

Prescription medicines require a valid veterinary prescription. You can upload your prescription on our website and our team will verify it before processing the order. OTC (over-the-counter) products like supplements and nutritional items can be purchased without a prescription.

Standard delivery takes 3-5 business days. Same-day delivery is available in select cities for orders placed before 2 PM. Remote areas may take 5-7 business days.

COD is available for eligible pincodes and verified orders, with no additional COD collection fee. Delivery charges may still apply. Availability is checked by pincode and subject to order confirmation. See our COD Policy.

Once your order is shipped, you'll receive tracking details via WhatsApp and SMS. You can also track your order from the My Orders section in your account.

We source products from authorized distributors and manufacturers and review supplier records before listing them.

Request a return for eligible items within 7 days of delivery. This deadline applies to submitting your request, not to when the return reaches us. Approved returns include free pickup; no return shipping fee is charged. Report wrong, transit-damaged, expired or not-as-described products, or missing items, within 7 days of delivery. The unopened, unused and original-packaging conditions do not prevent us from reviewing these issues, including for prescription medicines or products marked Non-Returnable. Contact us with your order ID and details so we can resolve the issue. See our Return Policy for exclusions and conditions.

Yes, we offer special bulk pricing for veterinary clinics, farms, and resellers. Contact us on WhatsApp or email for bulk order inquiries.

Report wrong, transit-damaged, expired or not-as-described products, or missing items, within 7 days of delivery. The unopened, unused and original-packaging conditions do not prevent us from reviewing these issues, including for prescription medicines or products marked Non-Returnable. Contact us with your order ID and details so we can resolve the issue. We aim to acknowledge and begin reviewing your request within 24 hours. Assessment and approval may take longer if photos, documents or inspection are needed. A replacement or refund follows approval; 24 hours is not a guarantee of resolution or refund credit. For approved returns, we initiate the refund within 5-7 business days after the returned item is received and inspected. For approved missing-item claims or cases where no return is required, this period starts after approval. Refunds are initiated to the original payment method; COD refunds are made by bank transfer using verified bank details. Your bank or payment provider may take additional time to credit the refund.

Combo deals are curated product bundles offered at a special discounted price. You save more compared to buying each product individually. Check our Combo Deals section for current offers.

No, there is no minimum order amount. Delivery charges and any free-delivery threshold depend on your pincode and are shown in the cart after you select an address.

Odisha & Local: Free delivery on merchandise totals of ₹499 or more after discounts; ₹49 below that threshold. Rest of India: Free delivery on merchandise totals of ₹499 or more after discounts; ₹49 below that threshold. The cart and checkout show the applicable delivery charge after an address is selected.